About T-Systems

T-Systems is one of the leading providers of digital services, offering integrated end-to-end IT solutions and digital transformation of companies in all industries (automotive, financial services, healthcare, public sector, retail, manufacturing industry, transport, and logistics).

We are your partner for digitalization.

The role has opened due to ever growing international business demands. As a ServiceNow Developer your main responsibility is to implement the requirements & user stories in the ServiceNow platform while ensuring that ServiceNow out of the box recommendations and industry best practices are applied.

As a Senior ServiceNow Developer you will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and provides real measurable value for the customer.

Specific responsibilities for Senior ServiceNow Developer:

▪ Creating and implementing end to end solutions for customers, addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practices and Standards

▪ Defining and implementing technical solutions aligned with client’s business problems

▪ Work on scoping complex service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems

▪ Participating in Agile ceremonies, assessing and estimating requirements and making recommendations on proposed solutions

▪ Taking responsibility for coding, testing, debugging, and creating technical documentation

▪ Understanding business needs, regularly consulting with related stakeholders, business analysts

▪ Working with multiple complex systems on a wide range area, taking responsibility for interface/integration implementation tasks. Supporting proposal and concept creation in IT migration and helping with transition projects.

▪ Building a trusting relationship with major project stakeholders and leading them to adopt the best solution

▪ Carrying extensive technical/economical knowledge about the business area he/she is working on

Experience and skills required:

▪ At least 3 years of experience in developing ServiceNow applications in a multinational environment for large enterprises

▪ Comprehensive knowledge of ServiceNow platform key capabilities and solutions, OOB features

▪ ServiceNow Certified System Administration (CSA) certification and preferably another CIS certification

▪ Ability to work in an international environment with local and international teams

▪ Understanding of CMDB/CSDM data model, best practices for Data Integration and

ServiceNow ETL framework (e.g. APIs, import sets, transform maps etc.), MID Server

management and server/network connectivity best practices.

▪ Experience in at least two ServiceNow applications e.g ITSM, ITOM, SPM, HRSD or others

▪ Experience implementing solutions using the Agile/Scrum methodology

▪ Experience designing and implementing IT and Non-IT related process workflows,

procedures (preferably in ITSM domain)

▪ Experience in interface design and implementation using web services (REST, SOAP, JSON)

▪ Experience with programming languages, databases and scripting especially in JavaScript

and AngularJS

▪ Experience in developing custom applications

▪ Personal qualities: eagerness for self-development, strive for quality, problem solving skills, reliable and thorough personality and a good sense of humor would come in handy working with us, IT geeks

▪ Strong oral and written communications skills (business English)

Nice to have skills and capabilities:

▪ Working proficiency in German language

▪ Great presentation skills

▪ Experience with ServiceNow CI/CD pipelines and automated release and deployment

▪ Further ServiceNow certifications (CIS-ITSM, CAD or others)

▪ Experience working with domain separated environment

▪ Presales experience, working with RfX proposals

▪ ITIL knowledge and certifications (Foundation, Managing Professional)

▪ Experience with ServiceNow Studio, Application creation

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